Support
We usually reply within 1 to 2 business days.
Need a hand with ReePhly? Email us at support@reephly.ca and include your device model and iOS version so we can help faster. If you are new to the app, read what an AI grammar keyboard is, then follow the setup guide.
Frequently asked questions
How do I enable the keyboard?
Open Settings → General → Keyboard → Keyboards → Add New Keyboard and choose ReePhly. Then tap ReePhly in the list and enable Allow Full Access so the AI rewrite and reply features can work.
Why do I need “Allow Full Access”?
Full Access lets the keyboard securely send the text you choose to rewrite to our server for AI processing. The keyboard does not transmit anything as you type normally, only when you tap a rewrite or reply action. See our Privacy Policy for details.
What are tokens and winding?
The free tier uses tokens for AI actions. You can refill tokens by winding (a quick interaction that plays a rewarded ad) as often as you like. ReePhly Pro removes ads and token limits.
How do I manage or cancel my subscription?
Monthly and yearly Pro are billed through your Apple ID. Manage or cancel them in Settings → [your name] → Subscriptions on your device. Refunds are handled by Apple.
What is Lifetime Pro?
Lifetime Pro is a one-time purchase of USD $99.99. It unlocks the same Pro features as monthly or yearly (unlimited Assist and Reply, no ads, 300-word writing instructions) and does not renew. It is not a subscription, so it will not appear under Apple ID Subscriptions.
I bought Lifetime Pro. Why is it missing on another iPhone?
Sign in with the same ReePhly account, then open the Pro screen and tap Restore Purchases. The purchase is tied to your Apple ID and your ReePhly account.
How do I delete my data or account?
You can delete saved contacts and clear remembered messages directly in the app. To delete your entire account, use Settings → Delete account in the app. Email support@reephly.ca if you need a backup way to reach us.
Still stuck?
Email support@reephly.ca with a description of the problem and a screenshot if possible.